Where are orders sent from?
We send our orders from the UK and the USA. In this way, we can guarantee speedy delivery and without hold-ups at customs.
How do you send orders?
We send all orders with only your name and address on the package. The order itself is wrapped in bubble wrap to ensure it won’t be damaged in transit. In this way, we ensure full security and complete discretion. When you receive the order, you need to sign for it. We ALWAYS opt for Tracked delivery.
How long will it be before my order arrives?
We send off orders as soon as payment is confirmed but usually within 24 hours of your order reaching us or the same day if we receive your order by 4pm. Orders placed at the weekends won’t be sent until the following Monday.
Do you ship orders outside the UK?
Yes, we welcome customers from outside the UK. Bank Transfers can take 1-2 days before they reach our account so there might be a slightly longer delay before payment is confirmed. Orders are then processed and shipped as quickly as our UK orders. However, we can’t guarantee the same speed of delivery as it depends on the overseas postal service over which we have no control. Orders can arrive anywhere between 5 and 15 days.
What will happen if my order is kept by customs?
Before ordering, you should make sure you have a full understanding of the laws where you reside. It is highly unlikely that your order will be seized by customs officers. However, if it were to occur, we would work with you to find a mutually acceptable solution.
How can I pay for my order?
Once you have placed an order, you will receive details of the payment methods in an email. Please make sure that you use the same name as the one on your order from our website and include the Order Reference Number when making your payment otherwise your order may be delayed.
Is your website secure?
As a company, the security of our customers’ personal details is our top priority. Not only do we use the highest level of encryption of your data but we also have a policy never to share your information with third parties without your permission.
Don't peptides need to be kept at a certain temperature during transit?
The temperature of the peptides during transit is not of concern. For them to remain active, the most important factor is that they are kept out of direct sunlight.
Why are your prices so reasonable?
We keep our prices low because we work directly with manufacturers.
Do you offer refunds?
It is the customer’s responsibility to ensure they know which peptide is the most appropriate for their research purposes. For obvious reasons, we could never resell a product which had been returned to us. We can only replace or refund an order if it is clear that it has suffered damage in transit.
What is a peptide?
A peptide is a group of two or more amino acids attached by a peptide bond. Amino acids are known as the building blocks of protein and play a crucial role in many of your body’s natural functions including stimulating hormonal activity or repairing damage to the body. Although they are produced naturally by our bodies, they can also be derived from animal or plant sources or be manufactured synthetically.
How should I store my peptide when I receive it?
Peptides should be stored in a place away from direct heat and sunlight. The best place to keep them is in the fridge at a temperature of 4 degrees centigrade. Dry peptides can be kept at room temperature for weeks or months, but for long-term storage (for up to 4 years) it is better to keep them in the freezer at -20 degrees centigrade. However, they should never be defrosted and then re-frozen.
What form do you sell your peptides in?
All of our peptides are sold in various sizes of vials of lyophilized powder.
Are the peptides already reconstituted?
You should never buy peptides that have already been mixed because as soon as they are, they need to be kept refrigerated at all times.
How can I reconstitute my peptides?
Peptides must be mixed with bacteriostatic water and/or acetic acid. These liquids keep the peptides fresh, prevent them from deteriorating and keep them free of bacteria for longer periods. Before using bacteriostatic water which has been kept in the fridge, allow it to reach room temperature as this will facilitate dissolution. In general, simple peptides will only require the addition of bacteriostatic water. However, more complex and long chain peptides will need a small quantity of acetic acid (10-20%) which is then topped up with bacteriostatic water.
Why does the peptide look cloudy when I mix it?
Peptides vary in the degree to which they are soluble in bacteriostatic water. This is especially true of ones which contain multiple hydrophobic amino acid residues. If you have difficulties in dissolving the peptide, we recommend you use a small quantity of dilute (approximately 10%) of aqueous acetic acid for basic peptides or aqueous ammonia for acidic peptides. The addition of these liquids should improve the dissolution of the peptide.
Can I send your products to be tested?
Yes, absolutely. We stand by the quality of all our products and strongly urge you to have them tested by any impartial third party laboratory. Tests which can be carried out include mass-spec, AAA, Maldimass and HPLC.
Why does this vial contain less than my previous order?
During the lyophilization process, a nitrogen flush is added to remove any contaminants. This stage of the manufacturing process can affect the appearance of the peptide. Other factors such as the temperature or the leakage of water vapour from the vial can cause the contents to stick to the side of the vial. Although it may not be visible to the human eye, all our vials are filled automatically and contain exactly the same quantity of peptide.
Why do peptides differ in appearance?
Peptides come in a variety of shapes and sizes due to their nature. Often the ‘cake’ may break during transit. This is normal and doesn’t affect their quality or potency. Also, proteins like LR3 are naturally larger than GRF or GHRP.
What can I use your peptides products for?
Our products are sold on the understanding that they are exclusively for research purposes only. They should never be used for the treatment of any medical condition, deficiency or disease or be added to food for human consumption.
Do you sell other products which don't appear on your website?
No. The only products we sell are those you can see on our website. These products are peptides for research purposes. Please don’t ask for anything else.