Frequently asked Questions
We send our orders from the UK and the USA. In this way, we can guarantee speedy delivery and without hold-ups at customs.
We send all orders with only your name and address on the package. The order itself is wrapped in bubble wrap to ensure it won’t be damaged in transit. In this way, we ensure full security and complete discretion. When you receive the order, you need to sign for it. We ALWAYS opt for Tracked delivery.
We are considering your privacy at all times so parcels are sent with no indications of their contents inside along with a return address.
Standard delivery will take 3-20 days depending on what Country you are located. This delivery options has no tracking but is a reliable delivery option if you are in no hurry for your order.
Standard delivery will take 2-7 days depending on what Country you are located. This delivery option has full tracking with our logistic partners (DHL,Fedex, UPS) and is a reliable delivery option if you are in a hurry for your order.
We send off orders as soon as payment is confirmed but usually within 24 hours of your order reaching us or the same day if we receive your order by 4pm. Orders placed at the weekends won’t be sent until the following Monday.
Yes, we welcome customers from outside the UK. Bank Transfers can take 1-2 days before they reach our account so there might be a slightly longer delay before payment is confirmed. Orders are then processed and shipped as quickly as our UK orders. However, we can’t guarantee the same speed of delivery as it depends on the overseas postal service over which we have no control. Orders can arrive anywhere between 5 and 15 days.
Paying by credit or debit card has costs which we pay as a business so we encourage customers to pay by bank transfer and we pass the saving on to you as a discount off your order.
Please complete this payment page on our website once you have made your bank through your Bank
Low-cost international money transfer up to eight times cheaper compared to a bank.
Apply for a contactless debit card for stress-free spending in any currency, at the real exchange rate.
It’s free to open a TransferWise borderless account and the entire process is done online.
There’s no minimum balance and no cost to order a TransferWise debit Mastercard.
Switch between currencies for a low fee – between 0.35pc and 2pc of the transaction amount.
You can pay by Bank transfer (we offer a 10% discount) we send the bank details on the thank you confirmation page and by email (please check your spam folder)
See here for payment options
You can pay by Bank transfer if you have creidt in your Transferwise account or pay by debit or credit card. Its so simple for ongoing orders its easy and secure.